Visitor Services

The best possible on-site experience is achieved with consistent feedback from your visitors. Do you know who is visiting and why? How do your visitors rate their experience? How is your staff performing on courtesy, cleanliness, and interaction? 

We utilize visitor surveys and focus groups to help you do the following:

Learn Who is Visiting and Why

Identify visitor characteristics, demographics, and reasons for visiting to identify factors which impact overall satisfaction

Improve the Visitor Experience

Identify what your visitors like best about their on-site experience and what needs improvement

Track Staff Performance

Evaluate customer service performance quarterly, semi-annually, or annually

Benchmark Your Results

Compare your visitor experience to those of 200+ cultural attractions to provide context

Did you know?
Excellent ratings of cleanliness should be 80% or higher.